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fio77 Privacy Policy: What We Collect and Why

The fio77 Privacy Policy covers every piece of personal data we handle when you create an account, verify your phone number, or complete a deposit via DANA, OVO…

Account data protectedDANA & QRIS transaction recordsPhone verification detailsCookie usage disclosedYour access rights explained

Explore Our Lobby Read FAQ

What Data We Collect and How It Is Used

fio77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, phone number, email address and payment identifiers — including wallet IDs for DANA, OVO, GoPay and QRIS — when you register and fund your account. Device data such as your IP address, browser type and session timestamps are logged automatically to maintain

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account security and detect irregular login patterns. Bank transfer records linked to BCA, BRI, Mandiri or BNI virtual accounts are retained for financial compliance purposes. Access to specific account features and how your data is processed depends on local law in Indonesia. We do not sell
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your personal data to third parties, and any sharing with payment processors is limited to what is strictly required to clear your transaction. Retention periods vary by data category, and you can request a full summary through our support channel at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

Team online

Live Chat

Our live chat team is available 24 hours a day, 7 days a week. Send your privacy request — such as data access or deletion — directly through the chat window on our site, and we aim to respond within one business day.

Email Support

For formal written privacy requests, including requests to correct inaccurate account data or withdraw consent for marketing messages, email our privacy desk. We acknowledge all emails within 24 hours and resolve requests within 14 calendar days.

Account Settings Path

Minor data updates — such as correcting your phone number before QRIS verification or updating your email address — can be handled directly inside your account settings without contacting support, provided your identity has already been confirmed.

DATA HANDLING STANDARDS

Six Ways We Safeguard Your Information

From the moment you open an account in Jakarta or Yogyakarta to the point your withdrawal clears into OVO or DANA, your data passes through several layers of…

Encrypted Storage

All personal and payment data — including your DANA and QRIS identifiers — is stored with encryption at rest.

Cookie Disclosure

We use session cookies to keep you logged in, analytics cookies to understand which lobby pages you visit most often…

Account Security Alerts

Whenever a new device attempts to access your account, we log the IP address and session timestamp.

Data Retention Schedule

Transaction records — including bank transfer receipts from BRI or Mandiri virtual accounts — are retained for the period required…

Third-Party Sharing Limits

We share your data with payment processors only to the extent needed to complete a DANA, GoPay, OVO or QRIS…

Your Rights and How to Use Them

You have the right to access a copy of all data we hold about you, request corrections, ask for deletion…

Common Questions About the fio77 Privacy Policy

These are the Privacy Policy questions we get asked most often, answered clearly so you know exactly where you stand before or after opening an account.

We collect your name, phone number, email address and device details at registration. If you deposit via DANA, OVO, GoPay or QRIS, we also record the wallet ID or payment reference required to clear that transaction and link it to your account.

We share data only with payment processors — such as those handling DANA and QRIS transfers — and only to the extent required to complete a transaction. We do not sell your data or share it with advertisers under any circumstances.

Profile data is held for as long as your account is active and deleted within 30 days of closure. Transaction records linked to BCA, BRI, Mandiri or BNI virtual accounts are kept for the duration Indonesian financial regulations require.

Yes. Submit a data access request through our live chat or email support channel. We will compile and send a full summary of your account and transaction data within 14 calendar days of receiving your request.

We use session, analytics and preference cookies. Session cookies are essential for keeping you logged in; the others can be disabled in your browser settings. Disabling analytics cookies does not affect your ability to deposit or play.

Core data protections apply to all accounts. However, some features — including specific payment and account options — depend on local law in your region. Where local law permits certain processing activities, we will note that in the relevant section.

Contact us via live chat or email with a deletion request. We will remove your data unless a legal retention obligation — such as financial record-keeping for QRIS or bank transfer transactions — prevents us from doing so immediately.

fio77 Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Settings Path

Six Ways We Safeguard Your Information

Encrypted Storage

Cookie Disclosure

Account Security Alerts

Data Retention Schedule

Third-Party Sharing Limits

Your Rights and How to Use Them

Common Questions About the fio77 Privacy Policy

01 What personal data does fio77 collect when I register?

02 Does fio77 share my data with third parties?

03 How long does fio77 keep my account and transaction data?

04 Can I request a copy of all data fio77 holds about me?

05 How does fio77 handle cookies and can I opt out?

06 Does the fio77 Privacy Policy apply the same way everywhere in Indonesia?

07 How do I ask fio77 to delete my personal data?

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